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Data & Privacy

RxCTRL — Account & Data Deletion

Deleting your account removes your RxCTRL login and app access. Your prescription history and medical record remain at your pharmacy, as required by law.

What we delete

  • Your RxCTRL login credentials
  • Notification preferences
  • Portal and app account association

Completed within 30 days of your request.

What stays at the pharmacy

  • Your prescription history
  • Your medical record
  • Dispensing and clinical data

This data is held in your pharmacy's management system, not by RxCTRL. It is retained by your pharmacy under HIPAA and applicable state pharmacy law — RxCTRL cannot modify or delete it. Contact your pharmacy directly to ask about their specific retention periods.

How to delete your account

  1. Sign in at rxctrl.com
  2. Click Account & security (top-right, or go to /account)
  3. Scroll to the Danger zone section at the bottom
  4. Click "Delete account"
  5. Enter your password in the confirmation dialog
  6. Click "Yes, delete my account" — your account is removed immediately

Can't access your account? Contact us and we'll process your deletion request manually.

Questions about your medical record? Contact your pharmacy directly to discuss your records and how long they are retained.